Question 1

Is our reservation payment refundable?​

Accepted Answer

NO, reservation payments are non-refundable. No refunds can be given if you change or cancel your reservation.

Question 2

Is there a cut-off time for bookings?

Accepted Answer

Yes, online bookings are available from 8:00AM to 5:00OPM every Mondays to Saturdays only.

A gentle reminder, NO online bookings shall be made during Sundays and Holidays. However, you may still book your schedule through walk-in and look for our security personnel in charge of the venue.

Question 3

Where can I send my proof of payment?

Accepted Answer

You may send your proof of payment together with the screenshot of your booking reservation confirmation via private message to the Facebook pages of your chosen location below:
Lotus Mall
Portal Mall 
Stadium Shopping Strip 
Harvest Marketplace

Question 4

When will I know if my booking is already confirmed and guaranteed?

Accepted Answer

Your booking will be confirmed and guaranteed once you settle your reservation payment. Wait for the booking confirmation message to be sent to your email.

Question 5

Can our reservation schedule be changed or rescheduled?

Accepted Answer

NO, bookings cannot be changed or rescheduled once confirmed. Please ensure that all details entered are correct before submission.

Question 6

Are we allowed to adjust our time of schedule if we show up late to our reservation schedule?

Accepted Answer

NO, your booking time will run whether you arrived at the venue or not on your scheduled date and time. Please come at least 10 minutes ahead of your schedule.

Question 7

Can we add or extend our time in the middle of our reserved schedule?

Accepted Answer

Yes, requesting additional time or time extension is allowed. Kindly book your desired additional time in advance to guarantee your extension.

Question 8

Is the additional equipment request already included in our reservation payment?

Accepted Answer

NO, the rental for the equipment is not yet included in the reservation fee. Kindly coordinate with our security personnel in the charge of the venue to settle your payment.

Question 9

What are your modes of payment?

Accepted Answer

For online reservations, you can pay the amount thru G-Cash or Bank Transfer.

FREQUENTLY ASKED QUESTIONS